Privacy Policy

1. Who We Are

ezspin3 ("we", "us", "our") operates the online casino and sports betting platform accessible at ezspin3.org. ezspin3 is the data controller in respect of personal data collected through the Platform. References to the "Platform" in this Privacy Policy include the ezspin3 website, all sub-pages, mobile-optimised interfaces, and any associated services.

This Privacy Policy applies to all individuals who register an account, visit, or otherwise interact with the ezspin3 Platform. By accessing the Platform or submitting personal data to ezspin3, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

ezspin3 collects the following categories of personal data, depending on how you interact with the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID or passport number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, phone number	Account communication, support, security alerts
Financial Data	Payment method details (Touch n Go, Boost, bank account), transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser, operating system, session logs	Security, fraud detection, platform optimisation
Usage Data	Games played, bets placed, session duration, pages visited	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat transcripts, email correspondence	Support quality, dispute resolution, compliance

3. How We Collect Your Data

ezspin3 collects personal data through the following means:

• Direct submission: Information you provide during registration, identity verification, deposit/withdrawal requests, and support interactions;
• Automated collection: Technical and usage data collected automatically via cookies, log files, and analytics tools when you interact with the Platform;
• Third parties: Identity verification providers, payment processors, and fraud prevention services may share data with ezspin3 to the extent necessary to operate your account.

4. How We Use Your Data

ezspin3 uses your personal data for the following purposes:

• To create and manage your ezspin3 Account;
• To process deposits and withdrawals in MYR via your chosen payment method;
• To verify your identity and age (21+) in accordance with KYC requirements;
• To detect and prevent fraud, money laundering, and prohibited platform use;
• To deliver platform services, including games, sportsbook, and live dealer;
• To provide customer support and resolve disputes;
• To send service communications (security alerts, account notifications, policy updates);
• To monitor responsible gaming indicators and activate player protection tools where appropriate;
• To comply with applicable legal, regulatory, and licensing obligations;
• To improve the Platform through aggregated, anonymised analytics.

ezspin3 does not use your personal data to make fully automated decisions that produce significant legal effects without human review.

5. Legal Basis for Processing

ezspin3 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the ezspin3 account agreement, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with anti-money laundering (AML) laws, gaming licence conditions, KYC requirements, and tax reporting obligations;
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where these interests are not overridden by your rights;
• Consent: Marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting prior processing.

6. Sharing Your Data

ezspin3 does not sell or rent your personal data. We may share your data with the following categories of third party only to the extent necessary for the stated purpose:

• Payment processors: Touch n Go, Boost, Maybank, CIMB, Public Bank, and other payment providers, for transaction processing;
• Identity verification providers: KYC and AML compliance partners for age and identity verification;
• Game studios and platform providers: To deliver game sessions on behalf of ezspin3;
• Regulatory authorities: Gaming licensing authorities, financial intelligence units, and law enforcement, where legally required;
• Professional advisers: Legal, audit, and compliance advisers under obligations of confidentiality.

All third parties engaged by ezspin3 are contractually required to process your data only for the specified purpose and in accordance with applicable data protection standards.

7. Cookies & Tracking Technologies

ezspin3 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly necessary cookies: Required for Platform functionality, including session management and security. These cannot be disabled without impairing core functions.
• Performance cookies: Used to collect anonymised data on how users interact with the Platform, to identify issues and improve user experience.
• Functional cookies: Used to remember your preferences (e.g., language, display settings) to provide a personalised experience.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of your ezspin3 account. ezspin3 does not use third-party advertising or tracking cookies.

8. Data Retention

ezspin3 retains your personal data for the following periods, unless a longer period is required by law:

• Account and identity data: For the duration of your account, and for a minimum of five (5) years following account closure, in accordance with AML and gaming licence requirements;
• Transaction and financial data: Seven (7) years from the date of the transaction, for tax and AML compliance;
• Support and communications data: Three (3) years from the date of the last interaction;
• Technical and usage data: Thirteen (13) months from collection, in anonymised or aggregated form thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Data Security

ezspin3 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls, ensuring that only authorised personnel access personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Segregated player fund accounts, so your account balance is ring-fenced from operating funds.

While ezspin3 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ezspin3 login credentials.

10. Your Rights

Subject to applicable law and regulatory limitations, you have the following rights in respect of your personal data held by ezspin3:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete data;
• Right to erasure: To request deletion of your data, subject to legal retention obligations;
• Right to restriction: To request that we limit the processing of your data in certain circumstances;
• Right to object: To object to processing based on legitimate interests;
• Right to withdraw consent: To withdraw consent for consent-based processing at any time, without affecting prior lawful processing.

To exercise any of the above rights, contact the ezspin3 support team via live chat or at [email protected]. We will respond within 30 days of receiving a verifiable request.

11. Children and Minors

The ezspin3 Platform is strictly for individuals aged 21 and above. ezspin3 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an ezspin3 account, please notify us immediately via live chat.

12. International Data Transfers

ezspin3 primarily processes personal data within the jurisdiction in which we are licensed. Where data is transferred to a third party located outside Malaysia, ezspin3 ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — before any transfer occurs. ezspin3 will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or a lawful transfer mechanism.

13. Third-Party Links

The ezspin3 Platform does not contain links to third-party websites. This Privacy Policy applies solely to data collected and processed by ezspin3 through the Platform.

14. Updates to This Policy

ezspin3 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email to their registered address, and the "Last Updated" date at the top of this page will be revised accordingly. Continued use of the Platform following the publication of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ezspin3, please contact us via:

• Live chat: Available 24/7 from within the ezspin3 Platform;
• Email: [email protected]

ezspin3 aims to respond to all privacy-related enquiries within five (5) business days.